Terms of service

Terms of Service

Company Structure & Mediation Service

The offer of movable items on FootballJerseyKit is not sold directly by the Website Holder, but by the Seller. When purchasing movable items, a contract is concluded solely between the Buyer and the Seller. The Website Holder itself is not a party to this contract of sale. The terms and conditions applicable between the Seller and the Buyer are included in this document for convenience.

Note: These terms and conditions apply strictly between the Buyer and the Seller and are not enforceable against the Website Holder.

Through the Website, certain movable items are purchased from third parties, who may or may not be based in the European Union. The service provided by the Website Holder is an intermediary (mediation) service. When ordering a movable item via the Website, the Website Holder is authorized to act as an intermediary in the name of the Buyer and on behalf of the Buyer, ordering the item from the actual Seller.

If the actual Seller is located outside the Netherlands and the item must be imported, this takes place in the name of the Buyer. Additional costs, such as import VAT and customs clearance costs, shall be borne entirely by the Buyer.

Rights of the Buyer

If the Seller is located in a European Union (EU) country, the UK, Norway, Liechtenstein, or Iceland, the European Distance Selling Directive applies. This directive includes the following rights and guarantees:

  • Clear Information: The Seller must provide the Buyer with clear, written information regarding taxes, payment, delivery, and contract performance.

  • Delivery Timeline: The Buyer must receive the order within 30 days, unless another period is agreed upon with the Seller. If the item is no longer available, the Seller must inform the Buyer. Any advance payments must be refunded within 30 days unless a comparable alternative item is delivered.

  • Right of Withdrawal: The Buyer has a right of withdrawal, meaning they may return the purchase within at least 14 days without giving reasons. Return shipping costs are borne by the Buyer, and payments must be refunded within 30 days.

Payment

Settlement of payment for the purchased product is processed through the Website Holder, who handles the onward payment to the actual Seller.

Prices indicated on the Website may differ from the amounts the Website Holder pays to the actual Seller (e.g., if the Seller offers a lower wholesale or promotional rate after the purchase). In these cases, the difference between the amount paid by the Buyer and the amount paid to the Seller is considered compensation for the intermediary service provided by the Website Holder.

Complaints Procedure

If the Buyer is dissatisfied with how the mediation agreement has been executed, they can notify the Website Holder via the contact details listed on the Website. Reports will be handled with the utmost care. The Website Holder will provide a substantive response to the Buyer no later than 14 days after receipt.

If a resolution cannot be reached through this procedure, the Buyer can turn to the Disputes Committee of the European ODR Platform at https://ec.europa.eu/consumers/odr/.

General Terms & Conditions

Article 1 - Definitions

In these terms and conditions, the following definitions apply:

  • Additional Contract: A contract whereby the consumer acquires products, digital content, and/or services in connection with a distance contract supplied by the trader or a third party.

  • Grace Period (Cooling-off Period): The period within which the consumer can exercise their right of withdrawal.

  • Consumer: A natural person not acting in the exercise of a profession, business, or craft who enters into an agreement with the entrepreneur.

  • Day: Calendar day.

  • Digital Content: Data produced and delivered in digital form.

  • Duration Transaction: An agreement relating to a series of products and/or services where the delivery or purchase obligation is spread over time.

  • Durable Data Carrier: Any means (including email) that enables the consumer or entrepreneur to store personally addressed information for future consultation and unaltered reproduction.

  • Right of Withdrawal: The option for the consumer to waive the distance contract within the withdrawal period.

  • Model Form: The withdrawal form made available to the consumer by the entrepreneur to initiate a return.

  • Entrepreneur: The natural or legal person offering products, services, or digital content to consumers at a distance.

  • Distance Contract: An agreement organized by the entrepreneur for the distance selling of products or services up to and including the conclusion of the agreement, using techniques for distance communication.

  • Technique for Distance Communication: Any means used to conclude a distance contract without the consumer and entrepreneur being in the same room simultaneously.

Article 2 - Identity of the Entrepreneur

This section contains the official company registration, address, and registration details for FootballJerseyKit.

Article 3 - Applicability

  1. These General Terms and Conditions apply to every offer made by the entrepreneur and to every distance agreement and order concluded between the entrepreneur and the consumer.

  2. Before the distance agreement is concluded, the text of these general conditions will be made available to the consumer (electronically or free of charge upon request) in a format that allows easy storage on a durable data carrier.

  3. If specific product or service conditions apply in addition to these terms, the consumer may always invoke the applicable provision that is most favorable to them in the event of conflicting conditions.

  4. If any provision is declared null and void, the remaining terms continue in force, and the void provision will be replaced by a valid provision that matches the original intent as closely as possible.

Article 4 - The Offer

  1. If an offer has a limited validity period or is subject to specific conditions, this will be explicitly stated. All offers are without obligation; the entrepreneur is entitled to adjust the offer.

  2. The offer contains a complete, accurate, and sufficiently detailed description to enable a proper assessment by the consumer.

  3. Images used are a truthful representation of the products. However, the entrepreneur cannot guarantee that screen colors exactly match the real product colors.

  4. Obvious mistakes or typographical errors in the offer cannot bind the entrepreneur.

  5. Each offer clearly states the price (including taxes), potential shipping costs, payment/delivery terms, and whether the right of withdrawal applies.

Article 5 - The Agreement

  1. The agreement is concluded at the time the consumer accepts the offer and fulfills the accompanying conditions.

  2. If accepted electronically, the trader will immediately confirm receipt electronically. Until receipt is confirmed, the consumer can dissolve the agreement.

  3. The entrepreneur will take appropriate technical and organizational measures to protect the electronic transfer of data and ensure a secure web environment.

  4. Within legal frameworks, the entrepreneur may investigate whether the consumer can meet their payment obligations. If there are good grounds to decline, the entrepreneur reserves the right to refuse an order or attach special conditions, stating reasons.

  5. Upon delivery, the consumer will receive written details regarding the business's physical address for complaints, withdrawal conditions, warranties, pricing, and the model withdrawal form.

Article 6 - Right of Withdrawal

For Products:

  1. When purchasing products, the consumer has 14 days to dissolve the contract without giving reasons. This reflection period starts the day after receipt of the product.

  2. If multiple products with different delivery times were ordered in one request, the cooling-off period starts the day after the consumer receives the final product.

  3. If delivery consists of multiple parts, the period starts the day after the last component is received.

  4. During the reflection period, the consumer must handle the product and packaging with care. They must only unpack or use the product to the extent necessary to assess if they wish to keep it.

  5. To exercise this right, the consumer must inform the entrepreneur within 14 days via the model form and return the product within 14 days of that notification, providing proof of shipment (e.g., Track & Trace).

For Services & Digital Content:

  1. Service or digital content contracts can be dissolved within 14 days starting from the day following the contract's conclusion.

  2. If the entrepreneur fails to provide legally required information on the right of withdrawal, the cooling-off period is extended by up to 12 months. If provided within those 12 months, the 14-day period begins immediately upon receipt of that information.

Article 7 - Costs for Exercising the Right of Withdrawal

  1. The consumer is responsible for paying the direct costs of returning the product.

  2. The entrepreneur will refund the purchase amount as soon as possible, but no later than 14 days after revocation, using the same payment method. This requires physical receipt of the item or conclusive proof of return.

  3. Any decrease in the product's value caused by careless handling is the responsibility of the consumer.

Article 8 - Exclusion of the Right of Withdrawal

Exclusion of the right of withdrawal must be clearly stated in the offer and applies to:

  • Custom-made items or items manufactured to consumer specifications (e.g., personalized player name/number printing).

  • Products that are clearly personal in nature, spoil, or age quickly.

  • Items whose prices are tied to volatile financial market fluctuations.

  • Sealed audio/video recordings or computer software where the seal has been broken.

  • Hygienic products (such as underwear, compression gear, or socks) where the consumer has broken the seal.

  • Services that have already begun with the express consent of the consumer before the cooling-off period expired.

Article 9 - Price

  1. Prices stated in the offer will not be increased during the validity period, except for adjustments due to changing VAT rates.

  2. Price increases within 3 months of contract conclusion are only permitted if they result from statutory regulations. Price increases after 3 months are only allowed if stipulated and the consumer has the right to terminate the contract on the day the increase takes effect.

  3. All prices include VAT but are subject to printing and typesetting errors. The entrepreneur is not obliged to deliver a product at an incorrectly printed price.

Article 10 - Guarantee and Conformity

  1. The entrepreneur guarantees that products comply with the contract, listed specifications, reasonable reliability standards, and current statutory regulations.

  2. Any defects or incorrectly delivered items must be reported to the entrepreneur in writing within 4 weeks after delivery. Returns must be in the original packaging and in new condition.

  3. The warranty does not apply if:

    • The consumer repaired or modified the product themselves.

    • The product was exposed to abnormal conditions or treated carelessly/contrary to instructions.

    • The defect is a result of government regulations concerning the materials used.

Article 11 - Delivery and Implementation

  1. The place of delivery is the address provided by the consumer to FootballJerseyKit.

  2. Accepted orders will be executed expeditiously, but at the latest within 30 days, unless a longer period is explicitly agreed. If delivery is delayed, the consumer will be notified within 30 days and has the right to dissolve the agreement without cost.

  3. All delivery timelines are indicative; exceeding a timeline does not entitle the consumer to compensation.

  4. If delivery proves impossible, the entrepreneur will make an effort to provide a comparable replacement article, clearly notifying the user. The costs of any return shipment for replacement items shall be borne by the entrepreneur.

  5. The risk of damage or loss rests with the entrepreneur until the time of delivery to the consumer or a pre-designated representative.

Article 12 - Duration Transactions: Termination and Extension

  • Termination: Consumers may terminate an indefinite or fixed-term contract for regular product/service delivery at any time at the end of the term, subject to a notice period not exceeding one month.

  • Renewal: A fixed-term contract for regular supply cannot be tacitly extended for a fixed term, though it may transition into an indefinite contract with a one-month notice period.

  • Duration: If a contract lasts more than one year, the consumer may terminate it at any time after the first year with up to one month's notice.

Article 13 - Payment

  1. Unless otherwise agreed, amounts owed must be paid within 7 working days after the start of the reflection period.

  2. The consumer is obligated to immediately report any inaccuracies in provided payment data.

  3. In case of non-payment, the entrepreneur reserves the right to charge reasonable, pre-notified costs to the consumer.

Article 14 - Complaints Procedure

  1. Complaints about the execution of the contract must be submitted fully and clearly described within a reasonable timeframe after the consumer discovers the defect.

  2. Submitted complaints will be answered within 14 days from the date of receipt. If processing takes longer, a notice of receipt and an estimated completion date will be provided within those 14 days.

Article 15 - Disputes

Agreements between the entrepreneur and the consumer to which these general conditions relate are governed exclusively by Dutch law.

Article 16 - Additional or Different Provisions

Additional or deviating provisions may not be to the consumer's detriment. Any such provisions must be recorded in writing or in an accessible format easily saved on a durable data carrier.